Tech Support Scam — Remote Access Fraud
Attack Trigger
Fake virus warning or browser pop-up directs victim to call a support number and grant remote access
What Attackers Want
$200–$1,500 for fake repairs, plus potential banking credential theft
How This Attack Works
Victims encounter alarming browser pop-ups or receive emails claiming their computer is infected with malware or their Windows license has expired. They are directed to call a toll-free number where a fake technician guides them through installing remote access software. Once connected, the attacker steals banking credentials, installs malware, and charges hundreds for fake "repairs."
Red Flags to Watch For
- ✗Microsoft, Apple, and Google never send unsolicited virus warnings by email or pop-up
- ✗Pop-up or email instructs you to call a phone number for technical help
- ✗Technician asks you to download TeamViewer, AnyDesk, or similar remote access tools
- ✗You are asked to open your bank account while sharing your screen
- ✗Payment for repairs is requested via gift cards or prepaid debit cards
- ✗Technician claims to find hundreds of "viruses" or "errors" in a quick scan
Known Malicious Domains
These domains have been associated with this attack. Never click links going to these addresses.
- windows-support-alert.comMALICIOUS
- microsoft-virus-help.netMALICIOUS
- pc-error-detected.comMALICIOUS
- tech-support-now.netMALICIOUS
Glance automatically blocks emails from domains on this list. Domain list is not exhaustive — attackers register new domains continuously.
How Glance Stops This
- Domain similarity analysis catches lookalike sender addresses at millisecond speed
- SPF / DKIM / DMARC validation flags authentication failures before you ever see the email
- VirusTotal + Google Safe Browsing checks every link in real time
- Urgency language detection scores the email higher for manual review
- Known malicious domain blocklist updated continuously from live scan data
Don't wait to get hit.
Glance scans every incoming email against 12 detection layers — including the exact tactics described above — before it reaches your inbox.
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